This section sets forth Tuft Love Children’s Furniture Terms and Conditions of sale. TuftLoveFurniture.com(“website”) is a part of Tuft Love Children’s Furniture, Inc as is Puppy Love.  All references to Tuft Love apply equally to Puppy Love brand and products. Tuft Love has an international network independently operatedstrategic partners (Retail Partners) that sell and deliver Tuft Love products. By completing a purchase with us you agree to follow these Terms and Conditions and to be bound by them.

WARRANTY

The only warranties and guarantees provided by Tuft Love are expressly set fourth in the Tuft Love Limited Warranty in effect on the date of purchase. Tuft Love disclaims all conditions, warranties, and guarantees that are not expressly set forth therein and any implied conditions, warranties, and/or guarantees, including, absent limitation, implies warranties of fitness for a particular use.

GENERAL TERMS

Retail Partners carry many, but not all of the products displayed on our website. In some cases, merchandise on our website may not be available at select Retail Partners, may be out of stock, or may be discontinued without notice. Some items shown on our website are only available in Retail Partner locations.

All prices and services featured on our website are quoted in U.S. dollars, are valid and effective only in the continental U.S, and are optional with each independently operated Retail Partner location.

Every effort has been made to ensure the accuracy of prices, item numbers, availability, and dimensions; however, we cannot be responsible for typographical errors. Tuft Love reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions even after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Tuft Love will issue a credit to your credit card account in the amount of the charge.

We are proud of our products and may reference wood and manufacturing techniques throughout the website. Wood/veneer species, product composition, and manufacturing techniques vary by product and may change over time without notice. Final products may vary in color, finish, size, fabric, or other features. With cut yardage and swatches, fabric widths and repeats may vary and color variations will occur by dye lot.

Some of our products have been photographed with staged equipment and room accessories. These staged accessories are not included with product purchase.

Base prices reflect the price of the item in its “starting-grade” fabric (vinyl) without any options. Items are not necessarily shown in starting-grade fabric. The total order amount, including upcharges, optional embellishments, sales tax and shipping and delivery charges, will be charged to your credit card account in full at the time the order is placed.

ORDER CANCELLATIONS

We cannot accept order cancellations on any custom-made items past 72 hours after order placement.

To cancel a TuftLoveFurniture.com order, please have your order number available and contact our Client Concierge at 1-888-7TUFT-LOVE

WARRANTY RETURNS

If your TuftLoveFurniture.com order is received damaged or develops a manufacturing defect that is covered by the Tuft Love Limited Warranty, Our Client Concierge professionals will assist you with a Return Merchandise Authorization (RMA). 

  • Return Procedure: Items shipped via UPS or other common carrier (FedEx, USPS, DHL etc.)

You must return the item along with a completed Return Merchandise Authorization Form via UPS within 10 days of receiving the product. Repack the item securely in its original carton. Use the Return Shipping Label attached to the Return Authorization Form that you received with your shipment. Keep a copy of the RMA Form for your records.

  • We will not accept returns without a completed RMA Form or items returned more than 10 days after receipt. Shipping charges are not refundable, and you are responsible for the return shipping charges. If you receive a damaged, defective, or incorrect item, replacement product will be provided at no charge (see Warranty Returns, above).
  • Your item will be inspected upon return. A credit will be issued to the original credit card account or a credit will be issued to your Tuft Love Member Account. Refunds generally appear on your credit card statement in one to two billing periods.
  • Return Procedure: Premier In-Home Delivery items

Contact our Client Concierge at +1-888-7TUFT-LOVE within three days of receiving your delivery. If authorized, a pickup will be scheduled. We cannot accept returns that are not authorized by our Client Concierge within three days of your delivery.

  • Premier In-Home Delivery shipping charges are not refundable and you are responsible for the return shipping (pickup) charge. If you receive a damaged, defective, or incorrect item, replacement product will be provided at no charge (see Warranty Returns, above).
  • A return handling charge of 15% of the purchase price will be deducted from the refund amount. A credit will be issued to the original credit card account or a credit will be issued to your Tuft Love Member Account. Refunds generally appear on your credit card statement in one to two billing periods.
PREMIER IN-HOME DELIVERY PROCESS

You will receive an order confirmation email that includes contact information for the White Glove carrier that will complete your in-home delivery. For Premier In-Home Delivery items, the estimated date is the approximate date the order is expected to arrive, and is subject to change.

Premier In-Home Delivery is scheduled by appointment. Once your item(s) arrive at the local distribution center, you will be contacted to schedule your delivery appointment. Delivery is subject to reasonable and safe access. It is your responsibility to advise us of any special delivery requirements and may incur additional charge.

Premier In-Home Delivery items are unpacked, inspected, and prepared for setup prior to departure of delivery agent.

A minimum redelivery fee of $100.00 will apply if you are unable to accept a scheduled delivery and a second delivery trip is required, or if a scheduled delivery is cancelled less than 48 hours prior to the scheduled time for the delivery.

A storage fee of 2% of the total order amount per week ($25 minimum) will be charged to the credit card used for the purchase if delivery is not accepted within 7 days after notice of availability of merchandise for delivery. If you fail to accept delivery for 30 days after initial notice of availability of merchandise for delivery, at our sole option and at any time thereafter, we may cancel your order and refund your payment less any unpaid storage fees and a 33% service and handling fee.

We are also not responsible for lost or stolen packages. We will be sure to assist you with the carrier used to ship it, but once an order shows delivered, we cannot assume responsibility for packages that are lost and/or stolen.

Additionally, all applicable custom fees, taxes and duties are the responsibility of the customer. It is at the sole discretion of custom agents to release your package. Please also note that in some occasions, customs agents may delay the delivery of some packages.

LEGAL

We may update or modify these Terms and Conditions at any time and without prior notice. For this reason, you should review our Terms and Conditions each time you purchase products from us. Any action relating to the use of TuftLoveFurniture.com must be brought in the state or federal courts located in the State of California, Orange County. Certain names and marks are proprietary and are owned by Tuft Love Furniture, Inc. “Tuft Love” & “Puppy Love” are registered service marks and trademark of Tuft Love Furniture, Inc. This website and all its contents are protected under copyright by Tuft Love Furniture, Inc. with all rights reserved.